✦ Includes:
• Fully rendered illustration according to provided brief/description from client.
• NDA, Commercial License, and PSD file available for request.
• Delivered as a high-resolution JPEG/PNG file (300-600 dpi). File resolution customizable.
• Deadline available for request.

✦ Terms of Service

COMMISSION TERMS & CONDITIONSArtist: Rozelque
Contact: [email protected]
Last Updated: July 29, 2026These Terms & Conditions (“Terms”) apply to artwork commissioned from Rozelque (“the Artist”) through VGen, email, PayPal invoice, or another communication or payment method expressly agreed upon by the Artist.By submitting payment, accepting a proposal, approving an invoice, or otherwise confirming an order, the person or entity purchasing the Commission (“the Client”) confirms that they have read, understood, and agreed to these Terms.

1. DEFINITIONS AND ORDER AGREEMENT
1.1. Commission
“Commission” means the custom artwork and related services the Artist agrees to create for the Client.1.2. Order Agreement
The “Order Agreement” consists of the accepted proposal, invoice, request form, service listing, written quotation, project brief, and any other written terms specifically agreed upon for the Commission.
The Order Agreement should identify, where applicable:
✦ the subject and scope of the artwork;
✦ the commission type and rendering style;
✦ the number of characters;
✦ the intended usage license;
✦ the price and payment schedule;
✦ the estimated schedule or Guaranteed Delivery Date;
✦ the required dimensions and file format;
✦ the included deliverables; and
✦ any special requirements, confidentiality terms, or additional services.1.3. Official Communication Channel
The “Official Communication Channel” means:
✦ the VGen order chat for Commissions placed through VGen;
✦ email for Direct Commissions conducted by email; or
✦ another communication method expressly agreed upon in writing by both parties.
Important approvals, revision requests, scope changes, payment arrangements, deadline changes, cancellations, and other material project decisions must be recorded through the Official Communication Channel.1.4. Order of Precedence
If different documents or terms conflict, the following order of precedence applies:
1. mandatory rules of the platform or payment provider through which the Commission is processed;
2. the accepted proposal or invoice;
3. any separate written agreement signed or expressly accepted by both parties;
4. the applicable commission service description;
5. these Terms.
Any exception to these Terms must be expressly agreed upon in writing. Silence, informal conversation, or assumptions do not constitute an exception.

2. SCOPE OF WORK
2.1. Agreed Scope
The Artist will create the Commission according to the details, references, and requirements contained in the Order Agreement.
The Artist is responsible only for requirements disclosed and agreed upon before or during the applicable approval phase.2.2. Changes to Scope
Requests that materially change the original brief may be treated as additional work. This includes, but is not limited to:
✦ adding or replacing characters;
✦ changing the character, outfit, pose, expression, setting, or composition;
✦ requesting a substantially different visual direction;
✦ changing previously approved elements;
✦ changing the intended usage or license;
✦ requesting additional versions, crops, or deliverables; or
✦ introducing important references or requirements after work has begun.
The Artist may charge an additional fee, revise the delivery schedule, or require a new commission order for such changes.
No additional work will begin until the Client has accepted the revised price and schedule in writing and, where applicable, submitted the required payment.2.3. Artistic Interpretation
The Client acknowledges that commissioning artwork involves the Artist’s creative judgment and personal style.
Minor differences between the final artwork, references, preliminary sketches, and the Client’s imagined result do not constitute failure to deliver, provided the final artwork substantially follows the approved brief.
The Artist does not guarantee exact imitation of another artist’s style.2.4. Right to Refuse
The Artist may decline any request before accepting payment for reasons including, but not limited to:
✦ unsuitable subject matter;
✦ insufficient or unclear references;
✦ unrealistic deadlines;
✦ requests outside the Artist’s skills or services;
✦ suspected infringement, fraud, or unlawful use;
✦ conflicts with the Artist’s personal or professional boundaries; or
✦ inability to accommodate the project within the Artist’s schedule.

3. CLIENT-PROVIDED MATERIALS
3.1. References and Instructions
The Client must provide reasonably clear, accurate, and complete references before work begins.
Written instructions should identify any details that are essential to the Client. The Artist is not responsible for details that are absent, obscured, contradictory, or not reasonably identifiable from the references.3.2. Permission to Use References
The Client grants the Artist limited permission to access and use the submitted references solely as necessary to complete, administer, document, and, where permitted, display the Commission.3.3. Third-Party Rights
The Client represents that they have the necessary authority or permission to provide the references and request the intended use of the artwork.
The Client is responsible for obtaining any permissions required for:
✦ copyrighted characters;
✦ trademarks;
✦ logos;
✦ photographs;
✦ likenesses of real persons;
✦ third-party designs;
✦ intellectual property belonging to an employer, publisher, company, or other rights holder; and
✦ materials supplied by another artist.
The Artist is not responsible for legal claims caused by the Client’s lack of authority, inaccurate representations, or unauthorised use of third-party material.
The Artist’s acceptance of a Commission does not constitute legal confirmation that the Client’s intended use is authorised.

4. COMMUNICATION
4.1. VGen Commissions
For Commissions placed through VGen, the VGen order chat is the primary and authoritative communication channel.
The Artist may contact the Client through alternate contact information provided in the request form if:
✦ VGen communication is temporarily unavailable;
✦ an urgent response is required;
✦ the Client has not responded through VGen; or
✦ both parties agree that another method is more practical.
Any material agreement reached outside VGen should be summarised and confirmed in the VGen order chat.4.2. Direct Commissions
For Direct Commissions, communication will ordinarily take place through email unless both parties agree to another Official Communication Channel.
Messages sent through social media may be used for preliminary discussion but should not be relied upon as the sole record of important approvals, revisions, payments, or contractual decisions unless expressly designated as the Official Communication Channel.4.3. Response Time
The Artist will respond within a reasonable period during normal working days. Immediate or daily responses are not guaranteed.
Unless otherwise agreed, the Client should respond to requests for feedback, approval, references, or payment within seven (7) calendar days.4.4. Client Delays
If the Client’s response, approval, reference, or payment is late:
✦ work may be paused;
✦ the delivery schedule may be extended by at least the length of the delay;
✦ the Commission may be moved behind other scheduled projects; and
✦ a new completion date may be assigned according to the Artist’s availability.
A delay caused by the Client does not constitute late delivery by the Artist.4.5. Extended Inactivity
If the Client does not respond for thirty (30) consecutive calendar days after the Artist has requested information or approval, the Artist may:
✦ continue using the latest approved instructions;
✦ place the Commission on indefinite hold;
✦ reschedule the Commission;
✦ deliver the work in its current or reasonably completed form; or
✦ terminate the Commission under Section 15.
Any refund will be determined according to the work completed, costs incurred, and applicable platform rules.

5. PAYMENT
5.1. Currency and Quotation
Unless otherwise stated, prices are quoted and payable in United States dollars (USD).
The final price depends on factors including complexity, number of characters, background, requested deadline, usage license, deliverables, and additional services.
A publicly listed starting price does not guarantee that every request will qualify for that price.5.2. Accepted Payment Methods
Payment may be processed through:
✦ VGen Payments;
✦ PayPal through VGen;
✦ a Direct PayPal invoice; or
✦ another payment method expressly approved by the Artist.
The Client must not send payment through an unapproved method or account.5.3. Upfront and Milestone Payments
Unless the Order Agreement states otherwise, full payment is required before work begins.
At the Artist’s discretion, a Commission may instead use a written milestone-payment plan. The amount, due date, and work covered by each milestone must be stated in the Order Agreement.
For VGen Commissions, milestone payments will be administered through VGen’s available payment-plan features.
The first payment or deposit must be received before the Artist reserves production time or begins work.5.4. Deposits
If a payment is identified as a non-refundable deposit, it compensates the Artist for:
✦ reserving time in the Artist’s schedule;
✦ initial administration and planning;
✦ declining or delaying other work;
✦ preliminary research; and
✦ work completed before the next milestone.
A non-refundable deposit remains subject to mandatory law and any overriding platform refund-protection rules.5.5. Late Milestone Payments
The Artist is not required to begin or continue work covered by an unpaid milestone.
A late milestone payment may pause the project and extend or reschedule the delivery date.5.6. Payment Processing and Currency Charges
The Client is responsible for currency-conversion charges, bank charges, and other costs imposed directly upon the Client by their financial institution or selected payment method.
Platform fees, processing fees, or applicable taxes may be displayed separately by the relevant platform or included in the accepted quotation.
Any surcharge collected directly by the Artist will be clearly identified in the proposal or invoice and will not be misrepresented as a government tax.5.7. No Unauthorised Chargebacks
The Client should contact the Artist through the Official Communication Channel before initiating a payment dispute, except where doing so would be unsafe or impractical.
A knowingly false, fraudulent, or unauthorised chargeback constitutes a material breach of these Terms. This clause does not prevent the Client from exercising legitimate rights available under applicable law, VGen rules, PayPal policies, or another payment provider’s buyer-protection system.

6. SCHEDULE AND DELIVERY
6.1. Delivery Date
The applicable estimated completion period or Guaranteed Delivery Date will be stated in the accepted proposal, invoice, commission page, or other Order Agreement.
An estimated delivery period is a good-faith projection rather than a guarantee unless it is expressly described as guaranteed.
For VGen Commissions, the Guaranteed Delivery Date displayed in the confirmed VGen order, together with any extension approved through VGen, governs the Commission.6.2. Queue Order
The Artist generally completes Commissions according to workload, complexity, priority arrangements, and queue order.
The Artist’s public Trello board or other workflow tracker may be used as an informational overview. It is not a contractual schedule and does not replace the delivery date or terms stated in the Order Agreement.6.3. Extensions
The Artist may request a reasonable extension because of:
✦ illness or injury;
✦ family emergency;
✦ equipment or software failure;
✦ power, internet, or platform disruption;
✦ unexpected project complexity;
✦ delayed feedback or payment;
✦ force majeure; or
✦ another circumstance reasonably affecting completion.
For VGen Commissions, deadline extensions must be handled in accordance with VGen’s procedures.**6.4. Digital Delivery
Unless expressly stated otherwise, the Commission is a digital product and no physical item will be shipped.
The final artwork will ordinarily be delivered as a high-resolution JPEG or PNG file with:
✦ a minimum size of approximately 3000 pixels on the longer side; and
✦ a nominal resolution of 300 dpi.
Actual dimensions, orientation, resolution, colour profile, and file type may vary according to the composition and project requirements.
A specific print size, bleed, template, colour mode, or technical specification is included only if agreed upon before work begins.6.5. Delivery Method
For VGen Commissions, files will ordinarily be delivered through VGen’s Final Delivery system or through a delivery link placed in the VGen order.
For Direct Commissions, files may be delivered by email attachment or a cloud-storage link.6.6. Download and Backup
The Client is responsible for downloading and securely backing up the final files.
For Direct Commissions, the Artist does not guarantee indefinite file storage and may delete project files or delivery links thirty (30) days after final delivery.
VGen may retain files according to its own current platform policies, but the Artist is not responsible for changes to VGen’s storage system or continued platform availability.6.7. Final Approval
The Client should report any qualifying omission, accidental defect, or included final-stage correction within seven (7) calendar days after final delivery.
If no response is received within that period, the Commission may be considered accepted and complete, except where platform rules provide otherwise.

7. PROGRESS UPDATES
7.1. Standard Commission Process
Unless the service description or Order Agreement states otherwise, B/W, Cel Shading, Anime Render, and Digital Painting Commissions may follow some or all of these phases:
1. sketch;
2. rough colour; and
3. final render.
The exact process may vary depending on the artwork and service type.7.2. Nature of Work-in-Progress Files
Sketches, rough colours, screenshots, watermarked previews, and other progress materials are unfinished working files. They may contain temporary colours, incomplete anatomy, placeholder details, experimental elements, or technical inconsistencies.
Progress materials are supplied for review only and are not licensed for publication or use unless the Artist expressly permits otherwise.7.3. Surprise Me Commissions
A Commission described as “Surprise Me” is created primarily at the Artist’s discretion.
Unless expressly agreed otherwise, Surprise Me Commissions do not include:
✦ progress updates;
✦ preliminary sketches;
✦ preview phases;
✦ creative-direction approval;
✦ revisions; or
✦ routine communication after the order has been accepted.
The final artwork will be delivered as-is as the Artist’s creative interpretation of the submitted prompt and references.
The Artist remains responsible for following expressly agreed mandatory requirements and correcting accidental technical defects or clear omissions from those mandatory requirements.

8. REVISIONS
8.1. Major Revision
A “Major Revision” means a change requiring substantial redrawing, repainting, or restructuring. Examples include:
✦ changing the pose or composition;
✦ replacing a character;
✦ substantially changing the outfit or design;
✦ changing the setting or camera angle; or
✦ revising a previously approved concept.8.2. Minor Revision
A “Minor Revision” means a limited adjustment that does not require substantial redrawing or repainting. Examples may include:
✦ moderate colour adjustments;
✦ small lighting changes;
✦ minor facial-expression adjustments;
✦ small accessory or detail corrections; or
✦ limited cleanup.
The Artist will reasonably determine whether a requested change is Major or Minor based on the work required rather than the apparent physical size of the changed area.8.3. Included Revision Rounds
Unless the Order Agreement states otherwise, the standard Commission includes:
✦ up to two (2) consolidated Major Revision rounds during the sketch phase;
✦ up to one (1) consolidated Minor Revision round during the rough-colour phase; and
✦ up to one (1) consolidated Minor correction round during the final-render phase.
A “revision round” means one consolidated set of feedback submitted at the same time. Several separate messages containing additional changes may be treated as separate revision rounds.8.4. Approval of a Phase
Once the Client approves a phase, the approved elements are considered locked.
Changes to an approved element may:
✦ incur an additional fee;
✦ be declined if they would compromise the artwork;
✦ require an extension; or
✦ require a separate commission order.8.5. Additional Revisions
Revisions exceeding the included amount will be charged according to the scope of the requested work.
The Artist will provide the additional price before performing the revision. The Artist is not required to continue until the Client accepts the fee and submits any required payment.8.6. Artist Errors and Omissions
If the Artist omits or incorrectly depicts an important detail that:
✦ was clearly stated in the accepted brief;
✦ was clearly visible in the references;
✦ was applicable to the current approval phase; and
✦ was not contradicted by another instruction or reference,
the Artist will correct the omission at no additional charge.
Such corrections do not count against the Client’s included revision rounds.8.7. Subjective Dissatisfaction
A revision is not automatically free merely because the Client’s personal preference changes or the completed work differs from an unstated mental image.
Changes caused by new preferences, late references, unclear instructions, or a change of mind are treated as Client-requested revisions.8.8. Surprise Me Revisions
Surprise Me Commissions do not include revisions, except for qualifying Artist errors described in Section 8.6 or an expressly agreed technical correction.

9. COPYRIGHT AND OWNERSHIP
9.1. Artist’s Copyright
The Artist retains copyright, authorship, and all rights not expressly granted to the Client.
Purchasing a Commission or commercial license does not transfer copyright ownership.9.2. Client’s Underlying Intellectual Property
The Client retains any rights they already possess in their original character, logo, written concept, or other underlying material.
Ownership of the underlying character or concept does not grant ownership of the Artist’s illustration of that material.9.3. Copyright Transfer
Copyright transfer, exclusivity, work-for-hire treatment, or full buyout rights are not included unless separately negotiated, expressly priced, and confirmed in a written agreement.
The Artist may decline to transfer copyright.9.4. Unused Concepts and Working Materials
Unless expressly agreed otherwise, the Client does not acquire rights to:
✦ rejected sketches;
✦ unused compositions;
✦ alternate concepts;
✦ discarded designs;
✦ preliminary studies;
✦ working files; or
✦ other materials not included in final delivery.

10. USAGE LICENSES
10.1. License Selection
The Client receives only the license selected and paid for in the Order Agreement.
All licenses are non-exclusive, non-transferable, and non-sublicensable unless expressly agreed otherwise.
A license applies only to the Client or legal entity identified in the Order Agreement and to the disclosed intended use.10.2. Personal License
A Personal License permits individual, non-commercial, and non-monetized use.
Permitted examples include:
✦ profile pictures and social media icons;
✦ personal wallpapers;
✦ posting the artwork on the Client’s non-commercial social media account;
✦ personal prints or display copies;
✦ gifts for private use; and
✦ sharing the artwork for personal enjoyment.
The Client may not use a Personal Commission:
✦ to generate revenue;
✦ on monetized channels or content;
✦ to advertise or promote goods, services, businesses, or paid events;
✦ as business branding;
✦ on products offered for sale;
✦ as part of paid publications, games, or commercial projects;
✦ for fundraising, crowdfunding, or promotional campaigns; or
✦ in another profit-related or commercial context.10.3. Commercial: Content License
A Commercial: Content License permits the artwork to be used as part of the Client’s commercial or monetized digital content, as described in the Order Agreement.
Examples may include:
✦ monetized videos or livestreams;
✦ thumbnails and channel graphics;
✦ social media content published by a business or monetized creator;
✦ promotional posts and advertisements;
✦ websites and digital marketing;
✦ streaming assets;
✦ digital publications; and
✦ other agreed content in which the artwork is not itself being sold as merchandise.
This license does not permit:
✦ selling physical or digital merchandise containing the artwork;
✦ selling downloadable versions of the artwork;
✦ redistributing the delivered file as-is;
✦ sublicensing the artwork;
✦ creating stock assets or templates for third-party use; or
✦ using the artwork beyond the named Client, brand, channel, campaign, or project without permission.10.4. Commercial: Merchandising License
A Commercial: Merchandising License permits the Client to reproduce the artwork on agreed physical or digital products intended for sale.
Examples may include:
✦ prints;
✦ books;
✦ cards;
✦ apparel;
✦ stationery;
✦ charms;
✦ standees;
✦ stickers;
✦ packaging;
✦ downloadable products; and
✦ other agreed merchandise or value-added products.
The license is limited to:
✦ the Client or legal entity identified in the Order Agreement;
✦ the product categories disclosed before pricing;
✦ the project or product line described in the Order Agreement; and
✦ any production quantity, territory, or duration stated in the Order Agreement.
A new license or additional fee may be required for:
✦ additional product categories;
✦ a new brand or project;
✦ sublicensing or licensing to another company;
✦ substantially larger production quantities than disclosed;
✦ use by an affiliate, publisher, distributor, or third party not included in the original agreement; or
✦ uses not contemplated when the price was quoted.
The Client may provide the files to a printer, manufacturer, publisher, or production contractor solely as necessary to produce the authorised product. The Client remains responsible for ensuring that such parties do not retain, reuse, resell, redistribute, or otherwise exploit the files.10.5. Personal-Only Services
A service identified as personal-use only cannot be used commercially or upgraded after delivery unless the Artist expressly agrees otherwise.
Unless a service listing or Order Agreement states differently, Surprise Me, B/W, and Cel Shading Commissions are personal-use only.10.6. No Standalone Redistribution
No license permits the Client to sell, distribute, upload, or provide the delivered artwork as an unmodified or minimally modified standalone file.
The Client may not make the original high-resolution file available for public download.10.7. No Implied Expansion
Failure to list a particular restriction does not grant additional rights beyond the purpose and license expressly purchased.
The Client must contact the Artist before beginning a use that is materially different from the disclosed intended use.

11. CREDIT
11.1. Public Credit
Where reasonably practical, the Client must credit the Artist as “Rozelque” in public uses of the Commission.
Credit may be included in:
✦ a caption;
✦ description;
✦ credits page;
✦ product listing;
✦ website credits section;
✦ publication colophon; or
✦ another reasonably visible location appropriate to the medium.11.2. Impractical Credit
Visible credit may be omitted where it is genuinely impractical, such as on very small merchandise or within certain advertising formats, provided the Client does not claim authorship.
A separate credit arrangement may be agreed upon for commercial projects.11.3. No False Attribution
The Client may not:
✦ claim to have created the artwork;
✦ attribute the artwork to another artist;
✦ remove the Artist’s signature for the purpose of concealing authorship;
✦ register themselves as the artwork’s author; or
✦ falsely represent ownership of the copyright.

12. EDITING AND MODIFICATION
12.1. Permitted Technical Adjustments
The Client may make reasonable technical adjustments necessary for the licensed use, including:
✦ resizing;
✦ proportionate cropping;
✦ file-format conversion;
✦ placing the artwork within a layout;
✦ adding text or graphic-design elements around the artwork; and
✦ preparing files for authorised printing or publishing.
Such adjustments must not materially distort, misrepresent, or damage the artwork.12.2. Restricted Modifications
Without the Artist’s prior written permission, the Client may not:
✦ repaint or substantially redraw the artwork;
✦ trace or create a replacement from the artwork;
✦ remove or replace major elements;
✦ materially change the composition;
✦ apply filters or effects that significantly misrepresent the Artist’s work;
✦ separate and redistribute elements as reusable assets;
✦ falsely present an altered version as the Artist’s original work; or
✦ commission another artist to complete or substantially alter an unfinished version.12.3. Production Adjustments
A Client with a Commercial: Merchandising License may make limited production adjustments necessary to manufacture the authorised product, provided those adjustments do not create a substantially different artwork or misrepresent the Artist.

13. SOURCE FILES
13.1. Personal Commissions
Layered source files, including PSD files, are not included with Personal Commissions and may not be purchased separately unless the Artist expressly agrees otherwise.13.2. Commercial Commissions
A Client who has purchased an applicable commercial license may request the available PSD source file after final delivery, provided source-file delivery is included or permitted in the Order Agreement.13.3. Source-File Contents
A delivered source file may be prepared specifically for Client use and may differ from the Artist’s original working file.
The Artist may:
✦ merge, rename, organise, or remove layers;
✦ remove sketches and unused elements;
✦ remove proprietary templates or workflow materials;
✦ rasterise text or effects;
✦ exclude licensed fonts, brushes, stock assets, plugins, linked assets, and third-party resources; and
✦ provide a production-ready file rather than the Artist’s complete archival file.13.4. Rights to Source Files
Receiving a source file does not transfer copyright and does not grant permission to alter, redistribute, resell, sublicense, or repurpose the artwork beyond the purchased license.

14. PORTFOLIO, PUBLICATION, AND CONFIDENTIALITY
14.1. Artist’s Display Rights
Unless otherwise agreed in writing, the Artist may:
✦ display the completed Commission in portfolios;
✦ post it on social media;
✦ include it on commission pages and professional profiles;
✦ use it in convention displays or promotional materials;
✦ show cropped details or process images;
✦ identify the type of project or general commission category; and
✦ submit it to galleries, showcases, or professional applications.
Public versions may be reduced in resolution, cropped, watermarked, framed, or otherwise prepared for display.14.2. Client Privacy
The Artist will not intentionally publish the Client’s private legal name, contact information, payment information, confidential files, or other non-public personal information without permission.
A public username, business name, credited character name, or other identity supplied for publication is not treated as confidential.14.3. Embargoes and Delayed Publication
A Client who requires delayed publication must disclose the requested embargo before payment.
Any embargo period should be stated in the Order Agreement. An indefinite embargo is not included unless expressly accepted.14.4. Non-Disclosure Agreements
An NDA or complete confidentiality restriction must be requested and agreed upon in writing before work begins.
The Artist may:
✦ review the proposed NDA before accepting the Commission;
✦ request changes to unreasonable or unsuitable provisions;
✦ charge an additional confidentiality fee; or
✦ decline the project.
A request for confidentiality made after work begins does not automatically modify the existing agreement.14.5. Surprise Reveals and Gifts
The Artist will make reasonable efforts to respect a disclosed surprise date, gift reveal, or launch embargo. Such restrictions must be communicated before payment and included in the Order Agreement.

15. CANCELLATIONS AND REFUNDS
15.1. Written Notice
Either party may request cancellation through the Official Communication Channel.
Refund eligibility depends on:
✦ who cancels;
✦ the reason for cancellation;
✦ the amount paid;
✦ the work completed;
✦ the current project phase;
✦ any non-refundable deposit;
✦ unrecoverable fees; and
✦ applicable platform and payment-provider rules.15.2. Client Cancellation Before Work Begins
If the Client cancels before the Artist begins substantive work, the Artist will generally refund the amount received, less:
✦ an expressly agreed non-refundable scheduling deposit; and
✦ any platform or payment-processing fees that are not returned to the Artist,
to the extent permitted by applicable law and platform rules.
Administrative setup, project planning, reference review, research, thumbnails, and preliminary sketches may constitute the beginning of work.15.3. Client Cancellation After Work Begins
If the Client cancels after work has begun:
✦ the Artist will retain payment corresponding to the work already completed;
✦ any non-refundable deposit remains non-refundable;
✦ any unrecoverable platform or payment fees may be deducted where permitted; and
✦ the refundable amount, if any, will not exceed fifty percent (50%) of the Commission price unless the Artist agrees otherwise.
Once the sketch has been approved and rough-colour work has begun, refunds may be substantially reduced.
Once final rendering has begun, the Commission is ordinarily non-refundable, except where required by law, platform policy, or the Artist’s failure to provide the agreed work.15.4. No Refund for Change of Mind
A refund is not owed solely because:
✦ the Client changes their mind;
✦ the Client no longer needs the artwork;
✦ the Client’s project is cancelled;
✦ the Client failed to disclose the intended use;
✦ the Client dislikes an approved artistic decision;
✦ the Client expected an unstated feature; or
✦ the artwork does not match an uncommunicated mental image.15.5. Artist Cancellation
If the Artist cancels for reasons unrelated to Client misconduct, the Artist will refund payment for the portion of work that will not be completed or delivered.
Where practical, the Artist may offer the Client the completed work to date together with an appropriate partial refund. The Client is not required to accept unfinished work in place of a refund for the undelivered portion.15.6. Cancellation for Client Breach
If the Commission is terminated because of Client misconduct, non-payment, prolonged inactivity, fraud, unlawful use, or another material breach, the Artist may retain payment corresponding to:
✦ work completed;
✦ time reserved;
✦ administration performed;
✦ unrecoverable costs; and
✦ any agreed non-refundable deposit.
Any remaining refund will be determined reasonably and remains subject to applicable law and platform rules.15.7. Rights to Cancelled Work
Unless expressly agreed otherwise, the Client may not use, publish, trace, edit, complete, distribute, or provide to another artist:
✦ cancelled artwork;
✦ refunded artwork;
✦ unpaid artwork;
✦ rejected concepts;
✦ sketches;
✦ rough colours; or
✦ unfinished files.
Payment for work completed does not grant usage rights unless the Artist expressly delivers that work with a stated license.15.8. VGen Refunds Before the Guaranteed Delivery Date
For a VGen Commission cancelled before the Guaranteed Delivery Date has passed, refund eligibility will be determined by these Terms, the accepted proposal, and VGen’s applicable mediation and payment procedures.
Refunds must be processed through VGen where required.15.9. VGen Refunds After the Guaranteed Delivery Date
If a VGen Guaranteed Delivery Date passes without completed delivery or an approved extension, VGen’s then-current refund-protection and buyer-protection policies take precedence.
Nothing in these Terms limits a refund or remedy that VGen requires under its mandatory policies.
A delay caused by the Client, including delayed feedback, references, approvals, or payments, will be documented through the VGen order chat and may affect the application of VGen’s overdue-delivery protections.15.10. Payment-Provider Fees
Some platform service fees, payment-processing fees, conversion costs, or other third-party charges may be non-refundable.
The Artist is not required to refund funds the Artist did not receive or fees retained by a platform or payment provider, except where applicable law or mandatory platform rules require otherwise.

16. CONDUCT AND TERMINATION
16.1. Professional Conduct
Both parties agree to communicate honestly, respectfully, and professionally.
Constructive criticism and revision requests are welcome when communicated clearly and within the agreed revision process.16.2. Prohibited Client Conduct
The Artist may warn, restrict communication with, refuse further work for, or terminate a Commission involving:
✦ harassment;
✦ threats or intimidation;
✦ discriminatory abuse;
✦ sexual harassment;
✦ repeated insults or personal attacks;
✦ deliberate misrepresentation;
✦ fraud or attempted fraud;
✦ false chargebacks;
✦ pressure to violate the law or third-party rights;
✦ repeated demands for unpaid work;
✦ manipulation of approvals or project records;
✦ distribution of private working files;
✦ excessive communication intended to pressure or disrupt the Artist; or
✦ repeated material violation of these Terms.16.3. Termination Procedure
Where appropriate, the Artist will notify the Client of the issue and provide a reasonable opportunity to correct it.
The Artist may terminate immediately when the conduct is severe, threatening, fraudulent, unlawful, or unsafe.
Refund eligibility following termination will be determined under Section 15 and any overriding platform rules.16.4. Future Service
The Artist may decline future requests from a Client whose previous conduct resulted in cancellation, non-payment, abuse, fraud, or a material breach of these Terms.

17. PROHIBITED USES
The Commission, including sketches, progress images, final files, and source files, may not be used for any of the following purposes unless the Artist has given express written permission where legally permissible.17.1. Artificial Intelligence and Machine Learning
The Client may not use or provide the artwork, in whole or in part, for:
✦ artificial intelligence training;
✦ machine-learning datasets;
✦ model fine-tuning;
✦ image-to-image generation;
✦ generative fill;
✦ AI-based repainting or style transfer;
✦ AI animation;
✦ AI upscaling;
✦ prompt or reference input for generative systems;
✦ dataset benchmarking;
✦ synthetic-data generation; or
✦ development, testing, advertising, or improvement of an AI-based product or service.
The Client may not upload or submit the artwork to an AI-based service for these purposes, whether the service is public, private, free, paid, local, or cloud-based.17.2. NFTs and Blockchain
The artwork may not be minted, tokenised, sold, promoted, or used in connection with:
✦ non-fungible tokens;
✦ cryptocurrency;
✦ blockchain projects;
✦ blockchain games;
✦ decentralised marketplaces; or
✦ related advertising or investment schemes.17.3. Unlawful or Harmful Use
The artwork may not be used:
✦ unlawfully;
✦ fraudulently;
✦ to impersonate or deceive;
✦ to defame or harass;
✦ to promote hatred or targeted abuse;
✦ in misleading political or commercial advertising;
✦ in a manner that falsely implies the Artist’s endorsement; or
✦ in a context that materially damages or misrepresents the Artist’s professional reputation.17.4. Registration and Rights Claims
The Client may not register the artwork, or a confusingly similar version of it, as:
✦ their own copyright;
✦ a trademark or service mark;
✦ a design right;
✦ a stock asset;
✦ a public-domain work; or
✦ another form of exclusive intellectual property,
unless the Artist has expressly authorised that registration in a separate written agreement.

18. EVENTS OUTSIDE REASONABLE CONTROL
Neither party will be treated as breaching these Terms for a reasonable delay caused by circumstances outside their control, including:
✦ serious illness or injury;
✦ death or family emergency;
✦ natural disaster;
✦ fire or flood;
✦ war, civil unrest, or government action;
✦ prolonged power or internet failure;
✦ major equipment failure;
✦ platform or payment-system outage;
✦ data loss despite reasonable precautions; or
✦ another comparable event.
The affected party should communicate the situation as soon as reasonably possible.
The parties may agree to an extension, revised scope, partial delivery, or cancellation. Mandatory platform refund protections remain unaffected.

19. LIMITATION OF RESPONSIBILITY
19.1. Client’s Intended Use
The Artist is not responsible for:
✦ the commercial success or profitability of the Client’s project;
✦ printing or manufacturing errors by third parties;
✦ colour differences between screens, printers, and materials;
✦ platform compression or cropping;
✦ rejection by a publisher, manufacturer, marketplace, or social platform;
✦ legal clearance of Client-provided intellectual property; or
✦ losses caused by the Client’s failure to download or back up files.19.2. Print and Production Testing
Unless print supervision or production preparation is expressly included, the Client is responsible for:
✦ test prints;
✦ colour proofs;
✦ bleed and safe-area requirements;
✦ manufacturer templates;
✦ material selection;
✦ product safety;
✦ packaging regulations; and
✦ final production approval.19.3. Maximum Liability
To the extent permitted by applicable law, the Artist’s total financial liability arising from a Commission will not exceed the amount the Client actually paid to the Artist for that Commission.
This limitation does not apply where liability cannot legally be limited.

20. PLATFORM AND THIRD-PARTY SERVICES
20.1. Platform Rules
When a Commission is processed through VGen, the applicable Payment Provider, or another third-party service, the Client also agrees to comply with that service’s applicable rules.
Mandatory payment, refund, dispute, delivery, and buyer-protection rules of the relevant service take precedence where they conflict with these Terms.20.2. Platform Changes
The Artist does not control changes made by VGen, the applicable Payment Provider, cloud-storage providers, social platforms, or other third-party services.
If a platform changes or removes a feature necessary to perform the Commission, the Artist may use a reasonably equivalent alternative method while preserving the agreed scope and rights as closely as possible.20.3. Platform Availability
The Artist is not responsible for temporary outages, account restrictions, file-size limits, message failures, or other technical problems caused by a third-party platform.
Both parties will cooperate in good faith to preserve project records and complete delivery through an appropriate alternative when necessary.

21. DISPUTE RESOLUTION
21.1. Good-Faith Discussion
Before escalating a dispute, both parties should make a reasonable effort to resolve it through the Official Communication Channel.
The complaining party should clearly identify:
✦ the disputed issue;
✦ the relevant agreement or communication;
✦ the requested resolution; and
✦ any supporting evidence.21.2. VGen Disputes
Disputes concerning a VGen Commission should be handled through VGen’s available support, mediation, refund, and payment-dispute procedures.
The parties should preserve relevant records in the VGen order chat.21.3. Direct-Payment Disputes
Disputes concerning Direct Commissions should first be addressed through email. If no resolution is reached, either party may use any legitimate remedy available through the approved Payment Provider, another agreed payment provider, or applicable law.

22. GENERAL TERMS
22.1. Entire Agreement
These Terms and the Order Agreement constitute the entire agreement concerning the Commission and replace prior informal discussions concerning the same subject.22.2. Amendments to an Active Commission
Changes to an active Commission must be agreed upon in writing.
A later version of the Artist’s public Terms does not automatically alter an already confirmed Commission unless both parties agree or a mandatory platform rule requires the change.22.3. Updates for Future Commissions
The Artist may update these Terms at any time. The version presented or linked when the Client confirms and pays for a Commission will ordinarily govern that Commission.22.4. Severability
If a provision of these Terms is found invalid or unenforceable, the remaining provisions remain effective to the fullest extent permitted by law.
The invalid provision will be interpreted as narrowly as necessary to make it enforceable while preserving its original purpose where possible.22.5. No Waiver
Failure by either party to enforce a provision on one occasion does not waive the right to enforce it later.22.6. Assignment
The Client may not transfer the Commission agreement or usage license to another person, business, publisher, or organisation without the Artist’s written permission.
The Artist may use administrative, technical, accounting, or delivery services as reasonably necessary but remains responsible for the agreed artistic work unless otherwise disclosed.22.7. Governing Law
These Terms are governed by the laws of the Republic of Indonesia, without excluding any mandatory consumer rights or protections that legally apply to the Client.22.8. Electronic Acceptance
Electronic acceptance, payment, platform confirmation, email approval, and other written digital records have the same practical effect under these Terms as acceptance on paper.

23. ACCEPTANCE
By paying for or confirming the Commission, the Client acknowledges that:
✦ they have reviewed the Order Agreement;
✦ they have read and accepted these Terms;
✦ the supplied information and intended usage are accurate;
✦ they understand the selected license;
✦ they understand the revision and cancellation policies; and
✦ they have authority to enter into the agreement personally or on behalf of the identified legal entity.

Dear Clients,

You can fill this form to order a commission:
Replies should be quick during work hours. During leave / day offs, replies may take some time.

Kindly provide these if possible:
✦ Reference links (Google Drive / Imgur / etc)
✦ Desired art style
✦ *Desired illustration concept or rough idea
✦ *Desired expressions, poses, outfits, or notable aesthetic
✦ *Desired background or atmosphere
✦ *The lore to the character(s)
* Optional

Aside from this order form, if there's anything you would like to discuss, or if you would prefer to be assisted through the commission ordering process, you can also directly send me an email or contact me in other platforms. I would be happy to assist!

Thank you so much for your interest!

Warmest regards,

Rozelque

Amelia Tan